Terms of Service Summary for Surebet247 Platform

Licensing and Regulation

Orobet Limited operates under Permit No. 0001081, issued by the National Lottery Regulatory Commission (NLRC) in Abuja, ensuring adherence to Nigerian licensing standards for gambling operations.

Eligibility and Restrictions

Only individuals aged 18 or older may participate, as gambling under the age of 18 is illegal. Any attempts to bypass this rule, such as providing false information or using VPNs, may result in account termination and potential prosecution for fraud. Furthermore, employees and close associates of Orobet Limited and related parties are prohibited from participating.

Personal Responsibility and Acknowledgment

By accepting the Terms & Conditions, players acknowledge the risk of financial loss when gambling and assume sole responsibility for such losses. Surebet247 emphasizes that participation is for personal entertainment and not professional purposes. Winning is not guaranteed, and losses cannot be held against the platform or its affiliates.

Registration and Account Management

To create an account, users must provide accurate personal details, including their name, address, and date of birth, among others. A singular account is permitted per individual to prevent misuse, and all information must stay up-to-date. Surebet247 reserves the right to suspend or terminate accounts in cases of inaccurate details, misuse, or fraud.

Account activity, such as logins, must occur every 12 months to prevent dormancy. Dormant accounts without customer response may be deactivated after notification attempts. Additionally, account transfers, sales, or acquisitions between customers are strictly prohibited.

Security and Verification

Users are responsible for maintaining the confidentiality of their account credentials. Surebet247 is not liable for unauthorized account usage if the correct username and password are entered. Identification documentation, including government-issued ID and proof of address, is required during registration, withdrawals, or when requested for verification. Verification is crucial to comply with anti-money laundering laws and ensure secure transactions.

Deposits and Withdrawals

The platform sets minimum deposit and withdrawal amounts based on payment methods, and all financial transactions occur in Nigerian Naira. Withdrawals are only processed after successful identity verification. Certain conditions apply, such as wagering deposited funds at least once before withdrawal requests. Withdrawal limits include a daily maximum of ₦10,000,000 and a monthly cap of ₦50,000,000. Additional costs or restrictions may apply for abnormal deposit or withdrawal patterns.

Any suspicious activities, including those tied to anti-money laundering concerns, may result in the suspension of accounts, forfeiture of funds, and reporting to relevant financial authorities. Refunds and corrections for errors associated with deposits or balances are managed at the sole discretion of Surebet247.

Account Closure

Surebet247 promotes responsible gambling practices and offers customers options for account closure or temporary suspension under its Responsible Gambling Policy. Players are urged to gamble for entertainment and must act in compliance with Nigerian laws and platform regulations.

Platform Policies and Liability

Surebet247 maintains the right to modify or discontinue parts of its website or service without prior notice. The platform holds no liability for losses due to service interruptions, data loss, or misuse of its offerings. Customers are also responsible for the legality of their funds, with Surebet247 disclaiming liability for damages from unlawful activities.

Promotions and Bonuses

Surebet247 occasionally offers promotions, competitions, and bonuses governed by separate terms and conditions. Customers are required to adhere to the specific rules provided for each promotion. Importantly, should there be any conflict between the terms of a specific promotion and the general Terms & Conditions, the promotion-specific rules will take precedence. Additionally, Surebet247 retains the right to withdraw any promotion, competition, or bonus at its sole discretion.

Privacy Policy

Protecting customer privacy is a core commitment of Surebet247. Guided by data protection laws, the platform ensures all collected personal information is handled responsibly. Customers are required to agree to the Privacy Policy when registering accounts, making it an integral part of the Terms & Conditions. The policy includes provisions such as account data migration between brands and the ability for customers to unsubscribe from marketing communications upon request.

Responsible Gambling

Surebet247 actively promotes responsible gambling by offering features such as “Time-Out” or “Self-Exclusion” to help customers manage their activities. The platform provides resources, such as self-assessment questions, to assist in identifying problematic gambling behaviors. While Surebet247 enforces these measures to support responsible play, it disclaims liability if customers attempt to bypass controls intended for their protection.

Player Protection

Customer safety and satisfaction are top priorities. Surebet247 promptly addresses any issues affecting the playing experience and seeks to maintain a secure environment for its users.

Intellectual Property Rights

All intellectual property—including website content, design, and other proprietary assets—belongs to Surebet247 or its licensors. Customers are prohibited from using intellectual property for commercial purposes without prior written authorization.

Service Interruptions

While Surebet247 aims to provide uninterrupted service, it does not guarantee flawless operation. The platform is not liable for disruptions caused by technical issues, such as malfunctions, internet failures, or software errors. Any misconfiguration affecting gameplay or promotions may result in corrections to customer balances or the cancellation of affected offers.

Customer Service and Disputes

Surebet247 offers multiple support channels, including email, live chat, and postal contact. Customer complaints must be submitted within three months of the issue. To facilitate resolution, complaints should include pertinent account details such as username, explanation, and relevant dates. Disputes unresolved via internal processes can be escalated to the Lagos State Lotteries and Gaming Authority (LSLGA).

Termination of Accounts

Surebet247 reserves the right to suspend or terminate accounts under specific circumstances, such as the use of multiple accounts, providing false information, or engaging in prohibited activities like collusion or fraud. Affected customers may face confiscation of funds and/or involvement of relevant authorities.

Limitations of Liability

The platform limits its liability concerning losses incurred during service use, such as data errors, unauthorized activities, or negligence. Surebet247 explicitly advises customers to seek professional tax or legal advice when necessary and emphasizes that it does not act as a financial institution.

Conflict Resolution and Indemnity

Customers indemnify Surebet247 against claims arising from their use of the platform, including unauthorized account activities or legal violations. The platform also disclaims responsibility for external links provided on its website.

Types of Bets 

Surebet247 offers a variety of betting options including Single bets, Multiple bets, and System bets. While Single bets focus on one outcome, Multiple bets combine several independent outcomes for higher returns, albeit with higher risk. System bets consist of a series of smaller accumulative combinations, offering more flexibility in winning scenarios. Certain interconnected outcomes are restricted from being combined in complex bets to maintain fairness. The company retains the right to decide whether the outcomes are related.

Betting Rules 

Bets are strictly placed based on current betting markets displayed on the Surebet247 website or app. Only the available balance in a customer’s account is eligible for staking, and live bets are allowed during ongoing events, provided the results remain undetermined at the time of placement. Events may reflect different starting times on the platform, but settlements will depend on official start times from authoritative bodies. Significant changes in participant details, such as team identity, age group, or gender, may lead to refunds for bets placed erroneously under incorrect conditions. However, minor errors like grammatical discrepancies will not qualify for refunds.

Refunds and Voided Bets 

Bets may be declared void and refunded in cases of disqualifications, match abandonment, or technical errors (e.g., excess stake placed due to system glitches). This ensures customers are protected from unfavorable betting situations influenced by unforeseen circumstances.

Betting Limitations and Stake Policies 

Minimum and maximum stakes are determined by Surebet247 depending on sports and specific events. Special limitations may apply to individual accounts. The maximum payout on a single betting slip is capped at ₦15,000,000.

Tournament and Event-Specific Rules 

Each type of sporting event offered by Surebet247 comes with unique rules—ranging from football to niche sports like eSports and virtual events. For instance, live betting odds adjust dynamically during games, and special markets, such as penalties or red cards, are subject to strict settlement procedures.

Dispute Resolution 

Disputes over bet outcomes must be submitted within five days of notification, and all claims must include the customer’s ID used at account registration. Official records acknowledged by governing bodies are final for settling ambiguities.

Responsible Betting Policy 

Surebet247 prohibits participation by minors, individuals under the influence of substances, and those attempting to manipulate outcomes through collusion or unauthorized software (“robot betting”). Willful breaches result in account suspension and fund confiscations.

Bet Settlement and Final Results 

Settlements occur according to the event data verified by authorized governing organizations. Even where data discrepancies exist, video recordings may be used for judgment, emphasizing fair resolution practices.